Privacy Policy

Last updated: October 26, 2026

This policy explains how NeverMiss AI, operated by Team Hartley Professional Services LLC (“we,” “us”), handles information in connection with our website, demonstrations, and AI receptionist service.

Information we collect

When you contact us or use our services, information may include names, email addresses, business details, phone numbers, billing-related records, and communications. Calls handled by our AI receptionist may generate call metadata, recordings or transcripts where enabled, and summaries such as caller name, callback number, location, and the reason for calling.

How we use information

We use information to provide and maintain the service, route service-request summaries to the intended business, respond to inquiries, manage subscriptions, investigate problems, prevent misuse, and meet legal obligations.

Service providers and sharing

We use third-party service providers for telephony and AI processing, workflow automation, website hosting, email, and, when enabled, payment processing. Information is shared with those providers as needed to operate the service and with the business the caller intended to reach. We do not sell personal information.

Call recording and AI notice

Calls may be handled by an AI system and may be recorded or transcribed depending on configuration. Applicable notice and consent requirements vary by location. Business customers are responsible for providing appropriate disclosures and obtaining consent where required; we can help configure the call greeting accordingly.

Retention and security

We retain information for as long as reasonably necessary for service delivery, support, security, accounting, and legal obligations, subject to the settings and retention practices of our providers. We use reasonable safeguards, but no internet-based service can guarantee absolute security.

SMS Text Message Notifications

NeverMiss AI offers optional automated SMS notifications to business customers and their authorized personnel. These messages may include incoming service requests, caller contact information, appointment inquiries, and other operational notifications generated by our AI receptionist service.

SMS notifications are sent only to mobile numbers enrolled with the recipient’s consent. Message frequency varies based on incoming call activity. Message and data rates may apply.

Recipients may reply STOP to unsubscribe from SMS notifications at any time or HELP for assistance. For support, contact francis.hartley@teamhartley.net.

We collect and use mobile phone numbers and SMS consent records to provide and administer these notifications. We may share necessary information with telecommunications and messaging service providers solely to deliver and support the service.

We do not sell or share SMS opt-in information, mobile phone numbers, or SMS consent data with third parties for marketing or promotional purposes.

Your choices

You may contact us to ask about information associated with your interactions, request correction or deletion where applicable, or raise a privacy concern. We may need to verify requests and retain certain records when required by law.

Contact

Email francis.hartley@teamhartley.net. This policy may be updated as our services and vendors change.