Cancellation & Refund Policy

Last updated: October 24, 2026

NeverMiss AI is a subscription-based digital service. We do not ship physical goods, so merchandise returns do not apply.

Free trials

Trial length and scope are confirmed individually or during signup. A free trial does not become a paid subscription unless you explicitly accept the paid plan and authorize billing. Trial access may end at the agreed trial conclusion.

Canceling a paid subscription

To request cancellation, email francis.hartley@teamhartley.net with your business name and the account email. We will confirm the request and explain when service and future billing stop under your agreed subscription terms. A self-service cancellation option may be added later.

Refund requests

Subscription fees generally cover access to a digital service during the purchased billing period. Refunds are evaluated based on the applicable plan terms, service circumstances, and law. If you believe you were billed incorrectly or experienced a material service issue, contact us with the charge date and details so we can review it. This policy does not limit any rights you have under applicable law.

After cancellation

Call forwarding should be removed or redirected by the customer to avoid missed calls. We will arrange service deactivation and handle related data according to our Privacy Policy and applicable obligations.